Free Shipping on all orders.
Free Shipping on all orders.
Welcome to Pivotal Wins Apparel! By accessing our website or purchasing products from us, you agree to the following Terms and Conditions. These terms are intended to provide a clear understanding of our products, services, and policies.
Orders and Payments
All orders must be submitted through our website or approved communication channels. Customers are responsible for providing accurate information, including product selections, sizes, quantities, shipping addresses, and custom design details. Payment must be completed before an order is processed or production begins, unless otherwise agreed upon.
Custom Apparel and Designs
Pivotal Wins Apparel offers customized clothing and personalized designs. Customers are responsible for reviewing and approving their designs before production. Once a custom design has been approved and production has begun, changes may not be possible.
Colors, placement, and appearance may vary slightly between digital previews and finished products.
Cancellations and Changes
Orders may be canceled or changed before production begins. Once production has started, cancellations or changes may not be accepted. Customers should contact us as soon as possible if they need to make changes to an order.
Shipping and Delivery
We make every effort to process and ship orders within the estimated timeframe provided (2 weeks for custom orders). Delivery times may vary depending on product availability, order size, production requirements, and shipping carrier delays.
Pivotal Wins Apparel is not responsible for delays caused by shipping carriers or circumstances beyond our control.
Intellectual Property
All original designs, graphics, logos, and other content created by Pivotal Wins Apparel are the property of the company and may not be reproduced, distributed, or used without permission.
Customers who submit artwork, logos, or designs for custom apparel confirm that they have the right to use and reproduce those materials. Pivotal Wins Apparel reserves the right to decline orders containing unauthorized or inappropriate content.
Website Use
Customers agree to use our website for lawful purposes only. Any attempt to misuse the website, interfere with its operation, or engage in fraudulent activity is prohibited.
Limitation of Liability
Pivotal Wins Apparel is not responsible for indirect or unexpected damages resulting from the use of our website or products, to the extent permitted by applicable law.
Contact Information
If you have questions about these Terms and Conditions, orders, or our products, please contact Pivotal Wins Apparel through the contact information provided on our website.
By using our website or placing an order, you acknowledge that you have read and agree to these Terms and Conditions.
At Pivotal Wins Apparel, we strive to provide high-quality custom apparel and a positive customer experience. Because many of our products are personalized or made to order, we have established the following Return and Refund Policy.
Custom Orders
Due to the personalized nature of our products, custom apparel cannot be returned or refunded simply because a customer changes their mind, orders the wrong size, or no longer wants the product.
Customers are responsible for reviewing their order details, including sizes, colors, quantities, and approved designs, before completing their purchase.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, or incorrectly fulfilled, customers must contact Pivotal Wins Apparel within 7 days of receiving their order.
To request a return, refund, or replacement, customers must provide:
This information will help us review the issue and determine the appropriate resolution.
Refunds and Replacements
If a claim is approved, Pivotal Wins Apparel may offer a replacement product or refund, depending on the circumstances.
Approved refunds will be issued to the original payment method. Refund processing times may vary depending on the customer's payment provider.
Replacement products will be arranged according to the nature of the issue and product availability.
Contact Information
Customers who have questions about returns, refunds, or order issues should contact Pivotal Wins Apparel through the contact information provided on our website.
We appreciate your business and are committed to providing quality products and dependable customer service.
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